We got over 1.2K responses to our poll about student-loan sentiment (thanks to all who participated!). Here’s how Snackers feel about the loan-repayment restart, which has been plagued by billing mistakes and long customer-service wait times:
😡 57% of people said they’ve had a negative experience. Of those:
25.5% said their experience was “terrible in every way (issues with loan servicers, financial strain, etc.).”
17% said it was “troublesome, mainly because of the added financial strain to my budget.”
14.5% said it was “troublesome, mainly because of issues with loan servicers (hold times, billing errors, etc.).”
😌 Over 35% of people said they had a positive experience (“Fairly easy — no sweat!”).
😵💫 ~7% said that while they had student loans due, they hadn’t started repayment.