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Instacart turns a profit for the first time — time to cut the middleman?

Snacks / Tuesday, April 28, 2020
_Instacart's cutest shoppers_
_Instacart's cutest shoppers_

Do it for the Insta(cart)... Your foodie friends were ordering Whole Foods pasta sauce on Instacart years before it became the $8B grocery delivery unicorn it is today. Its biz model is simple (and corona-conomy approved): you order a cart full of food online, and a shopper goes to Costco, Eataly, or one of Instacart's 350 retail partners to pickup/deliver your groceries. Now the 8-year-old company is thriving on booming demand:

  • 5.5X: Instacart's April sales boom. It reportedly sold 450% more groceries in the first two weeks of April than it did in December — that's $700M worth of groceries per week.
  • 250K: The number of new workers (aka "Shoppers") that Instacart added to comb the aisles and deliver grocery bags. This doubles its total Shopper count from 250K to 500K.
  • $10M: Instacart's estimated profit in April — that'd be its first profit ever.

Do less, better... The philosophy behind Instacart's fridge-worthy accomplishment. We've talked about "One & Only" companies that only do (and are known for doing) one thing well. Zoom, Netflix, and Instacart are One & Onlys, while "One & Many" companies like Amazon do more...more. Instacart's approach is working right now:

  • Instacart controls 70% of the US online grocery delivery market, up from 50% only five weeks ago. Amazon contolled 20% five weeks ago, but has fallen to 11% market share.
  • Amazon's stressed out with way too many business lines — customers may see "One & Only" Instacart as better focused on delivering their groceries (since it only has one job).

Ditch the middleman... This delivery boom might be the perfect moment for Instacart to optimize its biz model. It already has a valuable treasure trove of data on what products customers want and where. Instead of sending its Shoppers to Whole Foods (cough, owned by Amazon) and other random markets to scour the aisles for Dave's Killer Bread, Instacart could invest in warehouses to order and deliver its own popular items.

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