AI agent fatigue may be hitting enterprise customers
You may have noticed that recently, every piece of business or productivity software seems to have an “AI agent” feature that keeps getting pushed in front of you, whether you want it or not.
That’s leading to AI agent fatigue among enterprise customers, according to The Information.
Companies like Salesforce, Microsoft, and Oracle have been pushing their AI agent features to help with tasks such as customer service, IT support, and hiring. But many of those features are all powered by AI services from OpenAI and Anthropic, leading to a similar set of functions, according to the report.
As companies race to tack on AI agents to their legacy products, it remains to be seen which functions will become the “killer app” for enterprise AI.
Companies like Salesforce, Microsoft, and Oracle have been pushing their AI agent features to help with tasks such as customer service, IT support, and hiring. But many of those features are all powered by AI services from OpenAI and Anthropic, leading to a similar set of functions, according to the report.
As companies race to tack on AI agents to their legacy products, it remains to be seen which functions will become the “killer app” for enterprise AI.