Alibaba aims new AI search at businesses
Alibaba will launch an AI-powered search engine for international merchants in September, the Chinese e-commerce giant said on Wednesday.
Traditionally, businesses would have to manually search and sift through thousands of websites to find the right product. Their new AI chatbot trained on Alibaba’s 1 billion product listings and other industry-specific documents will save buyers time finding the right suppliers, the company said.
Alibaba’s international commerce business, which includes Singapore-based Lazada and AliExpress, was the company’s fastest-growing segment in the latest quarter. Simultaneously, their competition grew domestically and direct retail sales within China contracted.
The company also sees an opportunity to expand its business-to-business marketplace, its oldest division. If there is anything for Chinese e-commerce companies to learn from recent scrutiny over Shein and Temu, whose suppliers protested against price squeezes this week, it is that building a marketplace for businesses is safer than one for consumers.
Alibaba now has 50 million buyers and 200,000 suppliers. But the company said that the new tool will become available to all small businesses, regardless of whether they are Alibaba customers.