If you’re sick or just have an insatiable need to buy stuff, Amazon is testing an AI chatbot for you
Amazon has begun testing chatbots for shopping and health that let consumers use plain language to get assistance, CNBC reports.
“Interests,” which will roll out to all US customers “in the coming months,” prompts users to describe what they’re looking for or interested in — “model building kits and accessories for hobbyist engineers and designers” or “the latest pickleball gear and accessories,” the company suggested — and the bot then continually offers up products that fit the bill.
“Health AI” can answer health questions, “provide common care options for health care needs,” and suggest products, including those in its online pharmacy or services provided by Amazon-owned One Medical, CNBC reports.
So if your interests or health needs include “buying things on Amazon,” you’re in luck!
These new chatbots are part of a larger move by Amazon to use generative AI across Amazon’s many product lines, both internal and customer-facing.
“We’re using it really all over our retail business and all the businesses in which we’re in,” CEO Andy Jassy said of generative AI during the company’s earnings call last month. “We’ve got about 1,000 different generative AI applications we’ve either built or are in the process of building right now.”
“Health AI” can answer health questions, “provide common care options for health care needs,” and suggest products, including those in its online pharmacy or services provided by Amazon-owned One Medical, CNBC reports.
So if your interests or health needs include “buying things on Amazon,” you’re in luck!
These new chatbots are part of a larger move by Amazon to use generative AI across Amazon’s many product lines, both internal and customer-facing.
“We’re using it really all over our retail business and all the businesses in which we’re in,” CEO Andy Jassy said of generative AI during the company’s earnings call last month. “We’ve got about 1,000 different generative AI applications we’ve either built or are in the process of building right now.”
