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Contented: Job satisfaction has risen in the US, again

Contented: Job satisfaction has risen in the US, again

How was work today?

US workers are feeling very contented according to an annual survey from The Conference Board which put overall job satisfaction at 62.3% in 2022, the highest level on record.

The greatest satisfaction rate gains came in what the Board refers to as “experience of work” factors — American employees are now happier with their work/life balance and work load, for example, and contentment with compensation and workplace benefits also saw rises last year.

Mixed messages

We were surprised by this dataset, as it has often felt like things have been trending in the opposite direction recently, with increased talk of employee apathy, the rise of forums like r/antiwork on Reddit and trends like quiet quitting. However, researchers from the Board observed that US workers are beginning to “reap the rewards” of a multi-year tight labor market, as labor shortages have given the bargaining power back to employees in certain sectors.

All told, the satisfaction level of the American labor force has climbed in 12 consecutive surveys now, ever since hitting its lowest point in 2010 in the wake of the Great Recession when just 42.6% of workers were content in their career. That’s increased 19.7% in the years since, with 2022’s figure the highest since the survey began in 1987. The 1,680 workers surveyed were particularly satisfied with their commutes, their co-workers, the physical environment they worked in and job security.

While that headline result is broadly positive, the survey was only conducted in November which means it doesn't capture the most recent round of layoffs or the last 6 months of inflation. It also revealed a disparity between male and female work satisfaction, with women less satisfied in each of the 26 factors assessed.

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Starbucks sells control of China business for $4 billion

Starbucks disclosed on Monday evening in a regulatory filing that it will sell control of its ailing China business to Boyu Capital for about $4 billion.

Under the agreement, Boyu will own a 60% stake in the China segment, which will become a joint venture between Boyu and Starbucks. The coffee chain will retain a 40% interest in the entity and will continue to own and license the brand and intellectual property.

Bloomberg reported earlier this year that the company was looking to sell its China segment. The American coffee giant has struggled to succeed in China, its second-largest market after the US.

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John Wayne Airport in Orange County tops the list of North America’s favorite airports

Despite a record year of passenger numbers, flight cancellations, and delays, a new survey has revealed that flyers have been increasingly satisfied about their experiences in North American airports. 

According to this year’s North America Airport Satisfaction Study from data analysts at J.D. Power, overall passenger satisfaction scores were up 10 points (on a 1,000-point scale), largely from “improvements in food, beverage and retail and ease of travel through the airport.” The annual survey measures overall traveler satisfaction across the region’s airports in seven categories (in order of importance): ease of travel, level of trust, terminal facilities, airport staff, airport departure experience, food and retail, and airport arrival experience.

Here are the regions favorites:

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