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Tipping point: The state of gratuity

Tipping point: The state of gratuity

Gratuitous

It turns out that most Americans are now coming to agree with Mr. Pink, Steve Buscemi’s anti-gratuity character in Reservoir Dogs, when it comes to tipping culture, with 66% of respondents in a recent survey admitting to holding a “negative view” of the concept.

Gratuity-adding options are baked into a wide range of modern-day transactions — even at self-service kiosks where human contact is minimal — with nearly 1 in 3 now saying that tipping culture is “out of control”.

Tipping points

Tipping varies widely around the world — in Japan, leaving money as a token of appreciation rather than complimenting, bowing, or giving thanks is an awkward faux pas. While that’s been the opposite in the US for some time, with workers in the service industry often relying on tips to get by, customers still can’t agree on which professions (if any) to tip.

According to the Bankrate survey, despite Americans’ increasing distaste for tipping, some 65% will still “always” tip servers when sitting down to eat at a restaurant. Meanwhile, 53% of American customers said they "always" tip hairdressers, with 50% and 40% saying the same for delivery workers and taxi drivers too, respectively.

Americans were more split on baristas and housekeepers, while it was mostly bad news for repair people — 48% of Americans said they’d “never” tip home services and repair people.Go deeper: check out the full Bankrate tipping survey here.

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Starbucks sells control of China business for $4 billion

Starbucks disclosed on Monday evening in a regulatory filing that it will sell control of its ailing China business to Boyu Capital for about $4 billion.

Under the agreement, Boyu will own a 60% stake in the China segment, which will become a joint venture between Boyu and Starbucks. The coffee chain will retain a 40% interest in the entity and will continue to own and license the brand and intellectual property.

Bloomberg reported earlier this year that the company was looking to sell its China segment. The American coffee giant has struggled to succeed in China, its second-largest market after the US.

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John Wayne Airport in Orange County tops the list of North America’s favorite airports

Despite a record year of passenger numbers, flight cancellations, and delays, a new survey has revealed that flyers have been increasingly satisfied about their experiences in North American airports. 

According to this year’s North America Airport Satisfaction Study from data analysts at J.D. Power, overall passenger satisfaction scores were up 10 points (on a 1,000-point scale), largely from “improvements in food, beverage and retail and ease of travel through the airport.” The annual survey measures overall traveler satisfaction across the region’s airports in seven categories (in order of importance): ease of travel, level of trust, terminal facilities, airport staff, airport departure experience, food and retail, and airport arrival experience.

Here are the regions favorites:

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