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Build a following: Lego's become a master of modern marketing

Build a following: Lego's become a master of modern marketing

Build a following

Another brick in the wall of Lego’s success story is the brand’s presence on social media. Lego accounts on Instagram and YouTube have 9.5 million and 16.6 million followers, respectively, with Lego’s Facebook (14m likes) and Twitter (1m followers) also popular — no small feat when you consider that a children’s toy has this following on platforms that (in theory) don’t permit those below 13-years-old from making accounts.

Lego your own way

Lego produces unique content for all of its social channels tailored to the different platforms. The company’s YouTube channel features plenty of building, gaming, and how-its-made content, while its Instagram and Facebook pages mainly focus on personal stories, trends, and celebrity features.

Lego’s presence on Twitter and Facebook is also segmented into the most famous factions of the Lego-verse: Lego NinJago, Lego Marvel Game, and Lego Batman Movie are just some examples of accounts that Lego has whipped up to distribute specific content. The launch of Lego Ideas in 2008, where users can submit concepts for new Lego products, is a social media strategy that’s since been copied by numerous brands (including us… send us your chart ideas!).

Everything is awesome

Despite an increasing number of complaints about the rising cost of Lego and the lack of sustainability of the plastic toys, which aren't biodegradable, surveys and rankings show the Lego brand remains almost universally loved and trusted — a rare thing in the often-polarizing modern world.

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Starbucks issues apology after viral “Bearista” cup meltdown

Holiday cheer turned into chaos this week for Starbucks after the coffee giant’s new “Bearista” holiday cup sent fans into a frenzy. 

Dropped alongside its 2025 holiday menu, the $30 beanie-wearing glass bear tumbler sparked long lines, sellouts, and even in-store scuffles before Starbucks stepped in with an apology.

“The excitement for our merchandise exceeded even our biggest expectations,” the company said in a statement to People. “Despite shipping more Bearista cups to our coffeehouses than almost any other item this holiday season, the Bearista cup and some other items sold out fast.”

Within hours of launch, frustrated fans flooded Starbucks’ social media pages and even store hotlines. Some customers waited in line before dawn and others said their stores received only a handful of cups. In one Houston location, the craze even turned physical, with police reportedly called to break up a brawl. Meanwhile, the cup is already reselling on sites like eBay, with listings topping $600.

“We understand many customers were excited about the Bearista cup and apologize for the disappointment this may have caused,” Starbucks said. While in-store customers may be upset, investors seem happy about the viral hit, as the stock has risen over 3% on Friday.

If you’re still hoping for a Bearista at market price, that may not be on order: the chain didn’t disclose how many cups were made or whether a restock is planned.

business

Target tells workers to smile, wave, and greet shoppers if they come within 10 feet of them

Target just rolled out a new rule for store employees: smile, make eye contact, and greet or wave when a shopper comes within 10 feet — and if they get closer, within four feet, ask whether they need help or how their day is going, according to a new Bloomberg report.

Dubbed the 10-4 program internally, the rule mirrors rival Walmarts own 10-foot policy, formalizing behavior Target had previously only encouraged.

business

Monster surges on energy drink buzz, while Celsius sinks on distribution concerns

Shares of Monster Beverage climbed 5% after the bell on Thursday, and held most of those gains into early trading on Friday, following strong Q3 results.

The energy drink giant topped market expectations, with quarterly sales up 17% year over year to $2.2 billion and adjusted net profits growing 41% to $524.5 million — 11% ahead of Wall Street’s estimates. In the report, Monster highlighted its zero-sugar line and new product launches, with a stack of novel flavors already released this year, as bright spots.

During a call with analysts, Chief Executive Hilton Schlosberg said that the global energy drink category “remains healthy with robust growth,” The Wall Street Journal reported, adding that demand for more affordable caffeinated drinks is rising as coffee has become “really expensive.”

Meanwhile, rival beverage business Celsius saw shares fall as much as 23% on its Q3 results yesterday — despite beating expectations, with revenue jumping 173% — largely due to concerns about a change in the company’s distribution channel, as its newly acquired Alani Nu brand joins the PepsiCo distribution network.

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