Capital One outage could be ending soon, vendor says

A spokesperson said the bank was having trouble with a data provider. She wouldn’t explicitly say who, but suggested we call FIS and ask them for comment.

Matt Phillips

1/17/25 1:13PM

A spokesman for financial infrastructure company FIS told Sherwood that the Capital One outage that has befuddled account holders across the country is close to being fixed.

“FIS has restored access to the applications impacted by the power outage. We are working with impacted clients to finalize the posting of transactions that occurred while systems were offline as quickly as possible,” said FIS’ Scott Krugman in an email.

Capital One didn’t directly identify FIS as the vendor responsible for the account outage, but a spokeswoman suggested we seek comment from them, and Krugman responded with the news.

It’s unclear how quickly all the issues can be resolved. Earlier Friday, customers continued to publicly pull their hair out over the inability to access their accounts for direct deposits or bill payment. In some instances, it appears that all traces of their accounts have disappeared from app screens, jolting their confidence in the bank.

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Despite the noise, there was little indication the markets saw the issue as a serious problem for Capital One. The well-known hassles associated with changing banks that present a giant a barrier to customers moving money, and that is especially true for business owners who often linkup their accounts with point-of-sale systems and payroll providers.

Capital One shares are up more than 2%.

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